In the event of not being able to attend a course, course participants cannot transfer to other courses, they can only:
a) cancel subject to our terms and conditions below or
b) transfer their booking to a new participant, who is then subject to our terms and conditions.
A strict cancellations policy is applicable to all our courses and is as follows:
Notifications of cancellations are only valid if given to us in writing and will only be accepted if sent to us via-email (email@example.com), fax or letter. E-mails are preferred.
Cancellations received 21 calendar days or more before the course begins – you will receive a full refund minus the booking/admin fee of £35, which is always non-refundable and non-transferable to another course.
Cancellations received between 0 and 21 calendar days before the course - will not be refunded unless a medical certificate is produced or in the case of severe weather conditions stopping your attendance, in which case you will receive a full refund minus the booking/admin fee of £35, which is non-refundable unless Aromantic cancels a course and is non-transferable to another course. Aromantic will not reimburse you for any travelling/accommodation expenses you may have incurred; we recommend that students who incur high travelling expenses to attend our courses obtain their own travel insurance or to contact the transport operator for a refund. In some cases we may ask for further proof before issuing you a refund.You must inform us in the case of severe weather on or before the course day that you are unable to attend by phoning our Customer Service Department.
(please see your Course Joining Information sheet, which we send out to you after you booked) and then follow up by e-mailing us at firstname.lastname@example.org
If you cancel because of severe weather before the course day, please e-mail us at email@example.com
In the case of a medical reason for your cancellation you must supply us with a valid medical certificate within 14 days of the date of the course if you want a refund (minus the deposit). However, in order to get your refund you must still have informed us in writing of your non-attendance between 0-21 calendar days before the course.
Whatever the reason for your inability to attend, your course place may be transferred to another person at no extra cost. It is your responsibility to find a replacement. We would prefer it if you told us about your replacement before the course begins. If this is not possible, then when your replacement registers at the course, they must tell us that they’re replacing you.