We despatch in-stock items within 1-3 working days* (sooner whenever possible) to UK postcodes. Small items e.g. in-stock 10ml essential oils and 50ml or 100ml vegetable oils will always be sent out quickly. If your order contains larger quantities of a product that requires filling it may delay despatch time. Depending on the size and value of your order, we will either send your parcel using Royal Mail's 1st Class service or our 24-hour courier services (APC Overnight or Parcel Force).
*Please note this may take longer in busy periods - please look out for e-mails from us. Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible. We observe English Bank Holidays therefore orders may take longer to be despatched. You will receive an e-mail from us with your invoice, the day we despatch your order. Any telephone or web orders, whether placed on a weekend, or during a holiday period, will not be processed until the next working day.
Whilst we use either Royal Mail 1st Class service or a 24-hour courier service, please always allow 2 working days for delivery to your address after DESPATCH (you will receive an e-mail when we despatch your order). Courier parcels despatched on Friday will not be delivered until the following Monday.
Unfortunately we have no control over how long your parcel will take to arrive once it has left us.
If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail and two working days for 24-hour courier (APC Overnight or Parcel Force) before contacting us.
We aim to send out a replacement if your parcel has not arrived within seven days, but expect you to have gone through the usual checking procedures first: checking with neighbours, the local sorting office, your local post office, etc.