To use, take some from the pot and warm between your fingertips and work into the face. This will remove even waterproof mascara. The secret is to take time to work the product in well so that all the grease and grime can dissolve. Then take a soft cloth (microfibre or muslin are both good) and gently wipe off. Do not scrub hard or drag the skin, gently wipe until all traces are removed.