We despatch in-stock items within 1-3 working days* (sooner whenever possible) to UK postcodes.
Small items e.g. in-stock 10ml essential oils and 50ml or 100ml vegetable oils will always be sent out quickly.
If your order contains larger quantities of a product that requires filling it may delay despatch time.
Depending on the size and value of your order, we will either send your parcel using Royal Mail's 1st Class service or our 24-hour courier services (APC Overnight or Parcel Force).
*Please note this may take longer in busy periods - please look out for e-mails from us. Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible. We observe English Bank Holidays therefore orders may take longer to be despatched.
You will receive an e-mail from us with your invoice, the day we despatch your order.
Any telephone or web orders, whether placed on a weekend, or during a holiday period, will not be processed until the next working day.
Whilst we use either Royal Mail 1st Class service or a 24-hour courier service, please always allow 2 working days for delivery to your address after DESPATCH (you will receive an e-mail when we despatch your order). Courier parcels despatched on Friday will not be delivered until the following Monday. Unfortunately we have no control over how long your parcel will take to arrive once it has left us.
If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail and two working days for 24-hour courier (APC Overnight or Parcel Force) before contacting us.
We aim to send out a replacement if your parcel has not arrived within seven days, but expect you to have gone through the usual checking procedures first: checking with neighbours, the local sorting office, your local post office, etc.
POSTAGE & PACKAGING COSTS
Royal Mail 48 starting from £2.99 to £3.75
Royal Mail 24 starting from £3.99 to £7.50
UK Courier from £7.90
UK prices excluding VAT
As of July 12, 2018 shipping will be free for all UK mainland orders over £50.00 (excluding VAT).* All orders that qualify and utilise free shipping will be posted via a 48-hour service. Please remember this refers to delivery times after your parcel has been despatched.
If the value of your order is under £50 (excluding VAT) then P&P costs are calculated by the weight of the order as per the prices above.
* Please note that even though courses and products can be bought and paid for in a single transaction, course fees do not count towards free postage; only products that are to be sent in the post or courier service count towards the free postage.
For all Europe and International orders, please see our Dangerous Goods Policy below.
We despatch in-stock items within 1-5 working days (sooner when possible*).
Depending on the size and value of your order, we will either send your parcel using Royal Mail's Airmail service or our international courier services.
You will receive an e-mail from us the day we despatch your order.
If your parcel weighs over 70kg please call us (+44 1309 696900) or e-mail us (email@example.com) for a shipping quote.
Any telephone or web orders, whether placed on a weekend, or a holiday period, will not begin to be processed until the morning of the next working day.
* Please note this may take longer in busy periods - please look out for e-mails from us. Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible.
Delivery times (once they are despatched by us) vary from country to country (you will receive an e-mail when we despatch your order).
European addresses – If you think your parcel is taking too long to arrive, please allow 14 working days before contacting us. We will send out a replacement if your parcel has not arrived within 21-28 working days (depending on the country) after despatch but expect you to have gone through the usual checking procedures first: checking with neighbours, your local sorting office, your local post office, track and trace system/s, etc.
Rest of the World/International addresses - If you think your parcel is taking too long to arrive, please allow 14 working days before contacting us. We will send out a replacement if your parcel has not arrived within 21-28 working days (depending on the country) after despatch but expect you to have gone through the usual checking procedures first: checking with neighbours, your local sorting office, your local post office, track and trace system/s, etc.
For International Couriers - please contact us to obtain your tracking number. If your parcel has not arrived within 14 days, please contact us in the first instance to enable us to assist with tracing your parcel. We can then send out a replacement if necessary.
Note: Aromantic Ltd cannot be held responsible for any Import or Customs Duties or Taxes charged by your country.
Postage and Packaging costs - Europe and Rest of the World
P&P costs are calculated based upon your shipping zone and the weight of your order.
If you want to know the exact P&P charge that will be made, you can either contact us by telephone or e-mail or go part-way through the checkout process on the website until you see the P&P charges. At that point you can make up your mind whether to complete the order.
Due to certain laws and regulations from the transportation authorities, some of the products we sell are classified as dangerous goods. These products include some of our essential oils, aromas, perfume concentrates and zinc oxide. For more information regarding as to why they are classified this way, please speak with our customer service team about requesting the Material Safety Data Sheets (MSDS) for each individual product or they can be found as attachments on most product pages.
Because of the laws and regulations being imposed when shipping, these products fall under strict rules regarding how they must be packaged and transported. This not only affects Aromantic, but any supplier that ships these types of materials.
Due to these strict regulations that are imposed on packaging, especially for international orders, our international customers that have orders going via courier are going to be affected. For some orders, an extra surcharge will need to be paid. The reason for this is that extra documents and handling fees are incurred for shipping a parcel that contains what regulations consider to be dangerous goods. Any order that contains Essential Oils, Perfume Concentrates and/or Zinc Oxide, that are classified as dangerous goods, will incur this extra surcharge, which currently ranges between £4-£64 plus VAT where applicable. We do our best to decant when possible to help avoid this surcharge but we have a limit to what we can do.
Please contact our customer service team if you have any questions or have placed an order that contains dangerous goods and will be going via courier.
Please see below the list of our essential oils, aromas and perfume concentrates below that are classified as dangerous goods.
Essential Oils (listed alphabetically)
Bay Leaf (Organic)
Black Pepper (Organic)
Cedarwood Atlas (Organic)
Celery Seed (Organic)
Chamomile, German Blue (Organic)
Chamomile, Moroccan (Organic)
Clary Sage (Organic)
Eucalyptus Citriodora (Organic)
Eucalyptus Globulus (Organic)
Eucalyptus Polybractea (Organic)
Eucalyptus Smithii (Organic)
Geranium, Rose (Organic)
Jasmine Absolute Isophytol
Juniper Berry (Organic)
Juniper Needle (Organic)
Labdanum dilute in Alcohol
Lemon Scened Tea Tree (Organic)
Lime, Cold Pressed (Organic)
Lime, Distilled (Organic)
Mandarin Green (Organic)
Mandarin Red (Organic)
Marjoram, Spanish (Organic)
Marjoram, Sweet (Organic)
May Chang (Organic)
Melissa Melissa Oil
Orange, Blood (Organic)
Pine Needle, Austrian
Pine, Austrian (Organic)
Rosemary Camphor (Organic)
Rosemary Cineol (Organic)
Rosemary Verbenone (Organic)
Scottish Highland Pine
Tea Tree (Organic)
Tea Tree Wild
Thyme, Thymol (Organic)
Violet Leaf Absolute
Perfume Concentrates (listed alphabetically)