We endeavour wherever possible to keep P&P costs as low as possible for our customers and even FREE for mainland UK orders over £95.00* (excluding VAT).
*Please note that even though courses and products can be bought and paid for in a single transaction, course fees do not count towards free postage; only products that are to be sent in the post are eligible for the free postage.
UK Mainland
Free for all orders over £95.00 (excluding VAT). If the value of your order is under £95.00 (excluding VAT) then P&P costs are calculated by the weight of the order. Most in-stock orders are despatched from our offices within 7 working days Monday-Friday (may take longer in busy periods). Always allow 2 working days for delivery after despatch. Any telephone or web orders, whether placed on a working day, a weekend, or a holiday, will not be processed or looked at until the next working day. If items are out of stock we will contact you. You will receive an e-mail from us the day we despatch your order. Most publications are postage free for UK customers but must be ordered on their own (if ordered with other products, the usual postage charges will apply). Depending on the size and value of your order, we will either send your parcel using Royal Mail’s 1st Class service or our courier service.
Outside Mainland UK, Europe & International
P&P costs are calculated based upon your shipping zone and the weight of your order.
We aim to despatch most in-stock orders from our offices within 7 working days Monday-Friday but this may take longer. Delivery times (once they are despatched by us) vary from country to country.
Any telephone or web orders, whether placed on a working day, a weekend, or a holiday, will not be processed or looked at until the next working day. If items are out of stock we will contact you. You will receive an e-mail from us the day we despatch your order.
N.B. Aromantic cannot be held responsible for any Import or Customs Duties or Taxes charged by your country.
If your delivery/shipping address is in the following EUROPEAN countries we use Royal Mail’s AirMail service for parcels under 2kg. For parcels weighing more than 2kg we use our courier service, which has an online track and trace, ensuring you can track your parcel. If your delivery/shipping address is in these countries and your order WEIGHS OVER 100kg please call us (+44 1309 696900) for a shipping quote.
Austria, Belgium, Bulgaria, Czech Rep, Croatia, Denmark, Estonia , Finland, France, Germany, Greece, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
New charges for international mail from 25th February 2009
We have had to implement a new charge from 25th February 2009 for some countries. UK postcodes and Ireland are not affected and parcels going to those destinations will not incur an extra charge.
The new surcharges are:
• International Signed For - a trackable parcel insurance service
International Signed For – for individual parcels under 2kg for certain countries only
We will be charging a flat fee of £4 for the following countries for each* airmail parcel under 2kg. This is because delivery to these zones can be unreliable due to a number of reasons. We have been carrying the costs of these undelivered parcels but we cannot do this any longer so have decided to improve our service by always using Royal Mail’s International Signed For trackable insured parcel service to ensure safe delivery for each parcel under 2kg* to certain countries only. All items are tracked until they leave the UK – and in some cases (depending on your country's service) on arrival in the destination country. If you think your parcel is taking too long to arrive please contact us and we will check the status of your order and if necessary, we will send you a traceable number and a link to the Royal Mail’s track & trace web page, where you can check the progress of your item online until it reaches the destination country’s postal service as a registered item. A signature should be taken at the destination but Royal Mail doesn’t guarantee this in every instance.
To see the Royal Mail web page where you will be able to type in your tracking number, click here.
To find out more about Royal Mail’s International Signed For (Airmail) services, click here.
These are the countries/zones affected by the automatic surcharge:
Certain European countries
Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Canary Islands, Cyprus, Faroe Islands, Georgia, Gibraltar, Greenland, Iceland, Kazakhstan, Kyrgyzstan, Macedonia, Malta, Monaco, Montenegro, Russian Federation, San Marino, Serbia, Svalbard and Jan Mayen, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, Vatican City.
Rest of the world
Are all international shipping destinations outside of Europe.
NOTE: ALL OTHER ZONES/COUNTRIES ARE EXEMPT FROM THE INTERNATIONAL SIGNED FOR CHARGE
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